Privacy Policy

CXO Emerge (“we,” “us,” “our”) provides executive mentoring and coaching services, including the Mastermind Programme and one-on-one coaching engagements, through our website [website URL] (the “Site”). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It is framed in line with India’s Digital Personal Data Protection Act, 2023 and the IT Act, 2000 (including the SPDI Rules, 2011).

By using the Site or purchasing a programme, you agree to the practices described here.

1. Information We Collect 

a) Information you give us directly

• Full name
• Email address
• Phone number
• Company name / designation (optional, where provided at checkout)
• Any information you share during coaching sessions, onboarding forms, or correspondence with our support team 

 

b) Payment-related information 

• Order details: programme selected, instalment amount, order ID, transaction date
• We do not collect or store your card, UPI, or bank account details. Payments are processed directly by our payment gateway partner Razorpay, which is PCI-DSS compliant. We only receive confirmation of payment success/failure and the transaction reference.

 

c) Information collected automatically

• IP address, browser type, device information
• Pages visited, time spent on Site, referring URL (via cookies/analytics tools)

 

2. How We Use Your Information

We use your information to:

• Process your enrolment and payment for a coaching programme
• Send order confirmations, receipts, and programme details
• Deliver and personalise coaching sessions
• Respond to support queries
• Send programme updates, reminders, and (with your consent) promotional communication
• Improve our Site and services
• Meet legal, regulatory, and accounting requirements

 

3. How We Share Your Information

We do not sell your personal data. We share it only with:

• Payment gateway provider — to process your transaction securely
• Coaches / mentors assigned to your programme — limited to what’s needed to deliver coaching
• Service providers (e.g., email/SMS delivery, hosting, analytics) bound by confidentiality obligations
• Legal or regulatory authorities, where required by law

 

4. Data Security

We use reasonable technical and organisational safeguards (encryption in transit, access controls) to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as needed to provide our services, comply with legal/tax obligations, resolve disputes, and enforce our agreements. Coaching session notes and programme records are retained for [X years] after programme completion, after which they are securely deleted or anonymised.

6. Your Rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Withdraw consent for marketing communications at any time
• Lodge a grievance with our Grievance Officer (see Section 9)

To exercise these rights, contact us at [support email].

7. Cookies

Our Site uses cookies and similar technologies to remember your preferences, understand Site usage, and improve your experience. You can control cookies through your browser settings; disabling them may affect some Site functionality.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: Priyanka Kumari

Designation: Seniopr

Manager – Customer

Operations Email: Priyanka@cxoemerge.com

Address: 4B, Secind Floor, Mahalaxmi Square, Sector 12, Vasundhara, Ghaziabad

We will address grievances within the timelines prescribed under applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Site or by email.